In this article i will answer some most asked questions about live chat plugnis for wordpress like "What is the best live chat plugin for WordPress?" or " How can i add a live chat feature in my WordPress website?" Dn't worry there are lots of software companies that have created live-chat plugin specifically for WordPress. I will povide you a review of 11 best live chat plugins for WordPress.
11 Best live chat plugings for WordPress:
1. LiveChat
2. Sendinblue
Sendinblue is best known for its stellar email marketing services,
although the live chat functionality quite pulls its weight.
Who is it good for?
You’re ready to leverage built-in design tools to make a custom chat box tailored to your brand; this organization and care bleeds into agent-user interactions too. for instance , you'll track the page a user accessed support on, and also assign conversations to varied agents. this suggests you'll keep users engaged together with your team while you resolve their query.
Benefits
• Flexible email campaign automation
• Track customer behavior
• Comprehensive arrangement of contacts
• Map out customer workflows
• Customizable signup forms
• Personalized landing pages
• Promotes team collaborations
• Effective Facebook ads
Pricing: Sendinblue’s live chat functionality is out there on a
free tier that also includes email and SMS marketing platforms. If
you wanna choose Premium tiers start at a pre tax price of $25 for
10,000 emails.
3. Tidio Live Chat
Tidio offers you a well optimize live chat plugin with solid user
feedback. Tidio designed like for WordPress sites owners in mind, and
also integrates email marketing services and a chatbot into the
package.
Who is it good for?
Installation is rapid, and once you’re ready, you’re ready to found out
multiple chat windows across different pages. The plugin supports nearly
200 languages out of the box, and offers variety of customization
options to assist you match Tidio’s chat windows to your branding.
Benefits
• Increase conversion
• Reduces cost and time
• Increases website credibility
• Increases customer experience
• Helps to know customer needs
• Improve SEO rankings
Pricing: Tidio offers a stacked free tier, which might be enough
for several site owners. They give three option or tiers category to
different needs. all works out around $200–225 per annum , which could
become pricey if you’re trying to find an all-in-one support
solution.
4. Crisp Live Chat
Crisp Live Chat is a developed marketing and give support solution. the
corporate offers a Customer Relationship Manager (CRM), email marketing,
and more. On the surface, it’s almost like Tidio and Sendinblue.
However, there are some notable differences.
Who is it good for?
It’s clear that Crisp Live Chat is centered around connecting users with
support teams, and trying to ‘humanize’ the usually sterile digital
experience. In our opinion, it largely succeeds because of great
features like ‘MagicBrowse’ – how for a support agent to co-browse a
site with a user.
Benefits
• Live chat.
• Chatbot. Build automated conversations.
• CRM. Improve your leads and customers' knowledge.
• Shared Inbox. Get more work done, together.
• Ticketing System. Optimize your customer support in an efficient
way.
• Campaigns.
• Knowledge. A knowledge domain to offer instant answers to your
customers.
• Status Page.
Pricing: Basic chat functionality is out there on a free tier,
although the premium tiers are uncomplicated – either $30–35 per month
or $130 per month counting on your requirements
5. HubSpot Live Chat
For the uninitiated – although it’s tough to seek out anyone unaware –
HubSpot may be a giant among marketing. they provide a Content
Management System (CMS), CRM, and live chat functionality.
Who is it good for?
The Service Hub package includes live chat, support ticketing, automated
bots, and far more all for free of charge – and located within the
dedicated WordPress plugin. You’re ready to scale your support provision
and convey together all of your channels to make sure your process is
refined and successful.
Much like other large-scale offerings, HubSpot suffers as long as you
don’t need the complete feature set. Of course, if you’re already using
HubSpot’s other services, keeping within the ecosystem may add up .
Benefits
• Greater Convenience
• Improved Efficiency
• More Cost-Effective
• More User-Friendly
Pricing: Offering this type of commands a price to match. Starter
plans are often yours for around $540 per annum on an annual plan.
6. Olark
Olark may be a solution that’s often mentioned, and permanently reason.
It’s one among the more slicker-looking live chat plugins on the market,
and has functionality to match.
Who is it good for?
It allows you to take the knowledge you’ve gleaned from your users and
organize them either within Olark itself or your chosen CRM. you'll even
create ‘pre-chat’ forms that help to qualify the user, and provides you
a start in assigning them to the proper agent.
We particularly like how you’re ready to use the insight from your
interactions to form your support service better going forward. Building
complete profiles for users may benefit you with regards to raised
targeted support, future sales opportunities, and more.
Benefits
• Faster support. Obviously chat is straightforward to succeed in for
your customers, but what's more is that the typical resolution time is
significantly less than with traditional service channels
• Real-time text preview
• Instant customer feedback
• Less drama
• Prevents agent fatigue
• No waiting queues
• Non-intrusive
• On-site
7. Tawk.to
Our final entry on this list is exclusive therein they’re offering
completely free live chat functionality, with no obligation to become a
premium member. Tawk.to offers a wealth of features and functionality
supported a ‘no-charge’ business model.
Who is it good for
The great news is that Tawk.to is one among the higher featured live
chat plugins around. While you’re ready to add a line of JavaScript to
your website to urge things up and running, the WordPress plugin is
straightforward to put in and use. There are variety of customizations
you'll make, and therefore the content of the live chat window also can
be localized.
Overall, if you would like a ‘kitchen-sink’ level of features in your
live chat plugin, yet have little within the way of budget, Tawk.to goes
to be ideal. It’s also top-notch if you've got alittle budget but no
support team, given the premium services offered.
Benefits
• Personalized, Real time customer service, Easy to deliver
• Handle your website traffic and when visitors need you most they will
be there
• Proactively initiate a talk together with your website visitors and
app users
• Unlock a replacement frictionless channel for conversational
commerce
Pricing: While Tawk.to is totally liberal to use, there are two
premium options you'll consider. to easily remove the “Powered by…” link
at rock bottom of the chat window, you'll pay $15 per month. Also, if
you’d like your chats answered by Tawk.to’s agents, this may cost you $1
per hour.
8. Gorgias
Gorgias is an combined help desk and live chat platform for improved
experience eCommerce brands. It show you to customer communication in 1
dashboard.
Who is it good for
Gorgias may be a detailed study of virtue founded upon an inquiry into
the character of rhetoric, art, power, temperance, justice, and good
versus evil
Benefits
• Live chat and ticket dashboard
• Quickly access order details from BigCommerce, and Magento,
Shopify
• Manage eCommerce orders without leaving Gorgias
• SMS and social media integration
• Ticket templates
• AI priority detection
• Automated ticket workflows
• Macros and saved replies
Pricing: Starts at $50 per month they provide unlimiteds
agents,350 tickets (billed annually).It offers a 7-day free trial.
9. SnapEngage
SnapEngage is one among the pricier live chat solutions on our list but
offers some unique features to justify that cost, so it'd work perfectly
for you counting on your online business needs.
Who is it good for
SnapEngage may be a live chat software tool aimed toward enterprise
level businesses. SnapEngage have attention on automating the live chat
process to assist you engage more customers and increase conversion
rates. this suggests they need tried to simplify the mixing process with
bringing your CRM information into their platform. They also offer bot
functionality in order that customers can still have queries answered
even when there are not any agents online. SnapEngage offer their
customers multiple live chat features.
Benefits
• Call back requests that increase customer engagement
• Automated chat invitations from the chat box
• Customizable chat widgets for professional-looking site branding
• SMS to talk feature so agents can communicate via text
• Better Customers help across multiple channels like SMS, Facebook,
Twitter, WeChat, and more
Pricing: Starts at $16 monthly (minimum 3 users, billed
annually).They also offer a 7-day free trial.
10. Freshchat
Another fantastic and popular choice within the world of live chat
software for your website is Freshchat. Freschat a contemporary tool
buid for conversion boosting messenger,conversational marketing app.
Who is it good for
Freshchat may be a modern messaging software built for sales and
customer engagement teams to speak to prospects and customers on the web
site , mobile app, or social pages. They offer legacy of freshchat
livechat, Freshchat helps businesses and its teams specialise in endless
and context driven messaging experience.
Benefits
• Select in real time chats,AI powered bots for automated
conversations
• Customer timeline views to ascertain the history of tourists with live
profiles
• Provide support team and sales teams and also connect chats to tickets
via Zendesk or Slack
• Support desktop notifications so you and your team can stay alert
• Offer chat widgets on your WordPress site with live chats website
plugin
Pricing: Freshchat pricing starts at $15 per month/per agent (billed annually).They offer a limited free plan and a 30-day free trial.
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